9ine's Privacy Policy
Please read this policy carefully to understand how your personal information is collected, used, and kept secure.
Last Updated: 2026
1. Introduction
9ine ("we", "us", or "the platform") is a trusted online betting and casino service provider in Bangladesh. Protecting the privacy and personal information of users on our website 9ine.lat is our highest priority.
This privacy policy ("Policy") will inform you about what types of information we collect, how that information is used, under what circumstances it may be shared with third parties, and what your rights are regarding your information.
By using 9ine's services, you give your consent to the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
This policy applies only to individuals aged 21 or older. 9ine does not knowingly collect any personal information from minors.
2. Information We Collect
9ine collects various types of information as needed to provide its services. These are described in detail below:
2.1 Information You Provide Directly
When you create an account or use our services on the platform, you voluntarily provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- Payment information (bKash, Nagad, Rocket account numbers or bank account details)
- Documents submitted for identity verification (copy of national ID or passport)
- Information provided when contacting our support team
2.2 Automatically Collected Information
When you visit the 9ine website, certain information is collected automatically:
- IP address and geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referral URL and clickstream data
- Information collected through cookies and similar tracking technologies
2.3 Transaction Information
Information related to deposits, withdrawals, and betting activity on your account, including:
- Deposit and withdrawal amounts and dates
- Payment methods used
- Gaming history and betting records
- Bonus and promotion usage
3. Purpose of Using Information
9ine uses your personal information only for specific and lawful purposes. We process information for the following reasons:
3.1 Providing and Operating Services
- Creating and managing your account
- Processing deposits and withdrawals
- Operating betting and gaming services
- Providing bonuses and promotions
- Maintaining transaction records
3.2 Identity Verification and Security
- Confirming your identity and maintaining account security
- Preventing fraud, money laundering, and other illegal activities
- Monitoring suspicious transactions
- Preventing access by minors
3.3 Customer Service and Communication
- Resolving your inquiries and complaints
- Providing support via live chat and email
- Sending important account-related notifications
3.4 Responsible Gaming
- Monitoring your gaming behaviour and identifying problematic gaming patterns
- Providing self-exclusion and limit-setting facilities
- Responsible Gaming guideline enforcement
3.5 Service Improvement
- Analysing and improving the performance of the website and services
- Developing new features and services
- Personalising the user experience
4. Cookies and Similar Technologies
Cookies and similar tracking technologies are used on the 9ine website. Cookies are small text files stored on your device that help improve your browsing experience.
4.1 Types of Cookies We Use
- Essential cookies: Required for the basic functioning of the website, such as maintaining login sessions and ensuring security.
- Functional cookies: Used to remember your preferences and settings, such as language preference.
- Analytics cookies: Used to collect website usage statistics, which help improve the service.
- Marketing cookies: May be used to display relevant advertisements based on your interests.
4.2 Cookie Controls
You can manage cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the website to not work properly.
5. Sharing Information with Third Parties
9ine never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:
5.1 Service Provider Partners
Necessary information may be shared with trusted partners who assist us in payment processing (bKash, Nagad, Rocket, bank transfers), technology services, and customer support. These partners are contractually bound to comply with our privacy standards.
5.2 Legal Obligations
Information may be shared with authorities in response to court orders, government directives, or applicable legal requirements. This includes:
- Lawful requests from law enforcement agencies
- Cooperation in financial crime investigations
- Compliance with anti-money laundering regulations
5.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be treated as part of the business assets. We will provide you with appropriate notice before any such change.
5.4 With Your Consent
For any sharing of information beyond what is described above, we will obtain your explicit consent.
6. Data Retention Period
9ine retains your personal information only for as long as necessary. When determining how long to retain data, we consider the following:
- The period your account remains active
- Requirements under applicable laws and regulations
- Obligations to retain financial transaction records
- The need to resolve legal claims or disputes
Even after your account is closed, we may retain certain information for a defined period as required by applicable law. Once that retention period ends, the information is securely deleted or anonymised.
7. Data Security Measures
9ine adopts industry-standard technical and organisational measures to ensure the security of your personal information. Our security framework includes:
7.1 Technical Security
- SSL Encryption: All data transmitted on the website is encrypted using SSL/TLS technology.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Secure Payment Gateway: All financial transactions are handled through a secured payment system.
- Firewall and Anti-Malware: Advanced security software is used to protect servers and systems.
- Regular Security Audits: Regular audits are conducted to identify and address potential vulnerabilities.
7.2 Organisational Security
- Providing employees with limited data access based on need
- Regular staff training on privacy and data protection
- Strict confidentiality agreements with third-party service providers
- Incident response plan for rapid action in the event of a data breach
Please note that transmitting information over the internet is never completely risk-free. While we strive to ensure the highest level of security, no method can guarantee 100% security.
8. Your Data Rights
As a user of 9ine, you have the following rights regarding your personal information:
8.1 Right to Access
You may request to know what information we hold about you and how it is being used.
8.2 Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
8.4 Right to Object to Processing
You may object to marketing communications or certain processing activities.
8.5 Right to Data Portability
You may request a copy of your information held by us in a structured, machine-readable format.
To exercise these rights, please contact our support team. We will endeavour to respond to your request within a reasonable time. Some additional information may be requested to verify your identity.
9. Protection of Minors
9ine provides services only to individuals aged 21 or older. We do not knowingly collect or process personal information from any minor.
We verify age at the time of account registration and take the necessary steps to prevent access by minors. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
Notice to parents: If you believe your child has created an account on our platform, please contact us immediately.
10. Third-Party Services
9ine's platform is integrated with game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) and payment processing services. These third-party services are governed by their own privacy policies.
We share information with payment gateway providers (bKash, Nagad, Rocket) only to the extent necessary to complete transactions. These providers follow their own data protection policies.
9ine is not responsible for the privacy practices of third parties. We recommend that you review the privacy policies of these services.
11. Changes and Updates to the Policy
9ine reserves the right to change or update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- By displaying a notice on the website
- By sending a message to your registered email address
- By updating the "Last Updated" date at the top of the page
Continued use of the service after any changes will be considered as your acceptance of the updated policy. Therefore, it is recommended that you review this page from time to time.
12. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Live Chat: Available 24/7
Email: [email protected]
Website: 9ine.lat
Support is available in both Bengali and English.
We treat all privacy-related requests with due importance and strive to resolve them promptly. For more information, you can visit our FAQ page or review our Terms and Conditions.