For Ages 21+ Only

Responsible Gaming Commitment

9ine believes betting should be a source of fun — not stress. Our safe gaming tools and guidelines keep you in control at all times.

Keep Gaming Enjoyable

Online betting and casino gaming is a form of entertainment for millions of people. But like any form of entertainment, it's wise to enjoy it within limits. 9ine always wants every member to play for fun — and to take a break whenever they feel like it.

We believe responsible gaming isn't just about rules — it's a mindset. At 9ine, we're committed to helping you build that mindset. Our platform offers a range of tools that let you set your own pace and limits.

Remember: There is no guarantee of profit from betting. Only play with money that, if lost, will not affect your daily life.

On this page you'll find: how to recognise signs of problem gambling, how to use 9ine's safety tools, and where to get help if you need it — all in plain, simple language.

Our Safety Tools

9ine gives you these tools to stay in control of your gaming.

Set Deposit Limits

Set a limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A waiting period applies if you want to increase it.

Deposit Control

Time Limits & Reminders

Use the time-out feature to temporarily close your account for anywhere between 24 hours and 30 days. During this period, logging in or placing bets will not be possible. Taking a break is a healthy habit.

Break Tools

Self-Exclusion

If you feel you need to stop playing, choose self-exclusion. This is a long-term option (6 months to permanent) and once active, it cannot easily be reversed.

Long-Term Protection

View Betting History

A detailed history of all your bets, deposits, and withdrawals is available in your account. Reviewing your own activity is an important part of responsible gaming.

Transparency

24/7 Support

If you're experiencing any issues with betting, contact 9ine via live chat or email at [email protected]. Our support team is always ready to help you in Bengali.

Instant Support

Age Verification

Opening an account and playing at 9ine is only permitted for those aged 21 and above. Age is verified at the time of registration and additional proof may be requested if needed.

Age Protection

Recognise the Signs of Problem Gambling

If you or someone close to you shows any of the signs below, it may be time to seek help.

Repeatedly betting to win back lost money and being unable to stop.
Using money meant for bills, food, or family expenses to place bets.
Hiding how much you are playing from family and friends.
Feeling restless, anxious, or irritable when not playing.
Feeling the need to place increasingly larger bets to get the same excitement.
Betting getting in the way of work, studies, or your social life.
Trying repeatedly to stop betting but failing to do so.

These signs are not a sign of weakness — they are a health matter. Contact 9ine's support team or seek professional help.

How to Self-Exclude

In just a few steps, you can put your account on a temporary or permanent break.

Log In to Your Account

Open the "Responsible Gaming" Settings

Find the "Responsible Gaming" section in your account settings.

Choose the Type of Limit or Break

Deposit limit, time-out, or self-exclusion — choose according to your needs.

Set the Duration

For a time-out, choose between 24 hours and 30 days. For self-exclusion, choose between 6 months and permanent.

Confirm

Confirm your decision. It will take effect immediately and cannot be changed before the set period ends.

If you need help, contact us via live chat or at [email protected] — our team will help you complete the process.

21+ Age Limit & Protection of Minors

9ine firmly believes that online betting and casino gaming is for adults only. Creating an account and playing of any kind on our platform is permitted only for those aged 21 and above.

If you have children or teenagers at home, make sure they cannot access your device or account. Using parental control software on your device is an effective safeguard.

9ine never targets minors with advertising, and if we suspect that an account holder is under 21, we will immediately suspend that account and verify their age.

For ages 21 and above only.

Respecting the age limit is a responsibility shared by both us and you.

Simple Tips for Playing Responsibly

Set a Budget Beforehand

Decide your maximum spend for the day before you start playing. Once you reach that limit, stop.

Set a Time Limit

Set a time limit before you start playing. Use an alarm — when time is up, stop.

Don't Play When You're Upset

It's harder to make good decisions when you're frustrated or stressed. Take a break during those moments.

Make Time for Other Things

Spend time with friends, family, and hobbies. If betting is keeping you away from everything else, that's a concern.

Don't Chase Losses

Placing more bets to recover money you've already lost is the most risky behaviour of all.

Don't Hesitate to Ask for Help

If something feels wrong, reach out to 9ine support. Asking for help is a sign of strength.

Deposit & Withdrawal Limits

9ine has set limits in place to maintain a healthy environment. Knowing these makes it easier to plan your play.

Minimum Deposit

৳200

For each payment method

Minimum Withdrawal

৳1,000